:root{--brand:#2563eb;--brand-dark:#1e40af;--bg:#f4f6fb;--surface:#fff;--border:#e5e7eb;--text:#0f172a;--muted:#64748b;--danger:#dc2626;--success:#16a34a;--shadow:0 1px 2px rgba(15,23,42,.04),0 4px 12px rgba(15,23,42,.06)}*{box-sizing:border-box}body,html{margin:0;padding:0}body{font-family:-apple-system,BlinkMacSystemFont,Inter,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}.app-shell{display:flex;min-height:100vh}.sidebar{width:240px;background:linear-gradient(180deg,var(--brand) 0,var(--brand-dark) 100%);color:#fff;padding:22px 16px;display:flex;flex-direction:column;position:-webkit-sticky;position:sticky;top:0;height:100vh}.sidebar-brand{display:flex;align-items:center;gap:10px;font-weight:700;font-size:15px;letter-spacing:.5px;padding:0 8px 22px;border-bottom:1px solid hsla(0,0%,100%,.15);margin-bottom:16px}.sidebar-brand .brand-logo{width:32px;height:32px;border-radius:8px;background:hsla(0,0%,100%,.18);display:grid;place-items:center;font-size:16px}.sidebar-nav{display:flex;flex-direction:column;gap:4px;flex:1 1}.nav-item{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:8px;color:hsla(0,0%,100%,.85);font-size:14px;font-weight:500;transition:all .15s;text-decoration:none}.nav-item:hover{background:hsla(0,0%,100%,.1);color:#fff;text-decoration:none}.nav-item.active{background:hsla(0,0%,100%,.2);color:#fff;font-weight:600}.nav-icon{font-size:16px}.sidebar .logout{background:hsla(0,0%,100%,.15);border:none;color:#fff;padding:9px;border-radius:8px;cursor:pointer;font-size:13px;font-weight:500;margin-top:8px}.sidebar .logout:hover{background:hsla(0,0%,100%,.25)}.main-area{flex:1 1;padding:28px 32px;overflow-x:hidden}.container{max-width:100%;margin:0;padding:0}@media (max-width:768px){.app-shell{flex-direction:column}.sidebar{width:100%;height:auto;position:static}.sidebar-nav{flex-direction:row;overflow-x:auto}.nav-item span:not(.nav-icon){display:none}}.page-title{font-size:22px;font-weight:700;margin:0 0 18px}.card{background:var(--surface);border-radius:12px;box-shadow:var(--shadow);padding:18px 20px;margin-bottom:16px}.card h2{font-size:15px;font-weight:600;margin:0 0 12px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px}.filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px;align-items:center}.filter-chip{padding:6px 14px;border-radius:20px;border:1px solid var(--border);background:#fff;cursor:pointer;font-size:13px;color:var(--muted);transition:all .15s}.filter-chip:hover{border-color:var(--brand);color:var(--brand)}.filter-chip.active{background:var(--brand);color:#fff;border-color:var(--brand);font-weight:600}.search-input{padding:8px 14px;border:1px solid var(--border);border-radius:8px;font-size:13px;min-width:240px;outline:none}.search-input:focus{border-color:var(--brand)}.table-wrap{background:#fff;border-radius:12px;box-shadow:var(--shadow);overflow:hidden}table{width:100%;border-collapse:collapse}td,th{padding:12px 16px;text-align:left;font-size:13px}th{background:#f8fafc;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.4px;font-size:11px}tbody tr{border-top:1px solid var(--border);transition:background .1s}tbody tr:hover{background:#f8fafc}.btn{padding:8px 14px;border-radius:8px;border:1px solid var(--border);background:#fff;cursor:pointer;font-size:13px;font-weight:500;transition:all .15s}.btn:hover{color:var(--brand)}.btn-primary,.btn:hover{border-color:var(--brand)}.btn-primary{background:var(--brand);color:#fff}.btn-primary:hover{background:var(--brand-dark);border-color:var(--brand-dark);color:#fff}.btn-danger{color:var(--danger);border-color:#fecaca}.btn-danger:hover{background:var(--danger);color:#fff;border-color:var(--danger)}.btn:disabled{opacity:.5;cursor:not-allowed}.badge{display:inline-block;padding:3px 10px;border-radius:12px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.4px}.badge-PENDIENTE{background:#fef3c7;color:#92400e}.badge-CONTACTADO{background:#e0e7ff;color:#3730a3}.badge-CONFIRMADO{background:#d1fae5;color:#065f46}.badge-NOVEDAD{background:#fee2e2;color:#991b1b}.badge-CANCELADO{background:#f1f5f9;color:#475569}.badge-EN_CAMINO{background:#dbeafe;color:#1e40af}.badge-ENTREGADO{background:#cffafe;color:#155e75}.badge-DEVUELTO{background:#fde68a;color:#78350f}.range-bar{display:flex;gap:8px;margin-bottom:16px;align-items:center;flex-wrap:wrap}.range-bar input[type=date]{padding:6px 10px;border:1px solid var(--border);border-radius:8px;font-size:13px}.metrics-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));grid-gap:12px;gap:12px;margin-bottom:24px}.metric-card{background:#fff;border:1px solid var(--border);border-radius:12px;padding:14px 16px}.metric-label{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;font-weight:600}.metric-value{font-size:24px;font-weight:700;margin-top:4px;color:var(--text)}.metric-card.accent-blue{border-left:3px solid #2563eb}.metric-card.accent-green{border-left:3px solid #059669}.metric-card.accent-amber{border-left:3px solid #d97706}.metric-card.accent-red{border-left:3px solid #dc2626}.metric-card.accent-slate{border-left:3px solid #64748b}.metric-card.accent-cyan{border-left:3px solid #0891b2}.order-grid{display:grid;grid-template-columns:1fr 1.4fr;grid-gap:16px;gap:16px}@media (max-width:900px){.order-grid{grid-template-columns:1fr}}.info-row{display:flex;justify-content:space-between;padding:6px 0;border-bottom:1px dashed #f1f5f9;font-size:13px}.info-row:last-child{border-bottom:none}.info-row .k{color:var(--muted)}.info-row .v{font-weight:500;text-align:right}.chat{display:flex;flex-direction:column;height:520px;background:#ece5dd;border-radius:12px;overflow:hidden;background-image:linear-gradient(hsla(32,28%,90%,.95),hsla(32,28%,90%,.95)),repeating-linear-gradient(45deg,transparent 0 20px,rgba(0,0,0,.02) 20px 21px);box-shadow:var(--shadow)}.chat-header{background:#075e54;color:#fff;padding:12px 16px;display:flex;align-items:center;gap:10px;font-weight:600}.chat-header .avatar{width:36px;height:36px;border-radius:50%;background:hsla(0,0%,100%,.2);display:grid;place-items:center;font-size:14px}.chat-header .meta{display:flex;flex-direction:column}.chat-header .meta .phone{font-size:12px;opacity:.85;font-weight:400}.chat-body{flex:1 1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:6px}.bubble{max-width:75%;padding:8px 12px;border-radius:10px;box-shadow:0 1px .5px rgba(0,0,0,.13);font-size:14px;word-wrap:break-word;position:relative}.bubble.in{background:#fff;align-self:flex-start;border-top-left-radius:2px}.bubble.out{background:#dcf8c6;align-self:flex-end;border-top-right-radius:2px}.bubble .tpl{font-size:11px;font-style:italic;margin-bottom:2px}.bubble .tpl,.bubble .ts{display:block;color:var(--muted)}.bubble .ts{font-size:10px;margin-top:4px;text-align:right}.chat-templates{display:flex;gap:6px;padding:8px 12px;flex-wrap:wrap;background:#f0f2f5;border-top:1px solid var(--border)}.tpl-btn{padding:6px 12px;border-radius:16px;border:1px solid #075e54;background:#fff;color:#075e54;cursor:pointer;font-size:12px;font-weight:500}.tpl-btn:hover{background:#075e54;color:#fff}.tpl-btn:disabled{opacity:.5;cursor:not-allowed}.chat-footer{padding:10px 12px;background:#f0f2f5;border-top:1px solid var(--border);display:flex;gap:8px;align-items:center}.chat-footer input{flex:1 1;padding:10px 14px;border-radius:22px;border:none;outline:none;font-size:14px;background:#fff}.chat-footer button{padding:10px 18px;border-radius:22px;border:none;background:#075e54;color:#fff;cursor:pointer;font-weight:600}.chat-footer button:disabled{background:#94a3b8;cursor:not-allowed}.window-banner{padding:8px 14px;font-size:12px;text-align:center;background:#fef3c7;color:#92400e}.window-banner.open{background:#d1fae5;color:#065f46}.action-bar{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px}.activity-item{font-size:12px;padding:8px 0;border-bottom:1px solid #f1f5f9;color:var(--muted)}.activity-item strong{color:var(--text)}.activity-item:last-child{border-bottom:none}.login-wrap{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#2563eb,#1e40af)}.login-card{background:#fff;padding:36px 32px;border-radius:16px;box-shadow:0 20px 60px rgba(0,0,0,.2);width:360px}.login-card .brand-block{text-align:center;margin-bottom:24px}.login-card .brand-block h1{font-size:22px;margin:8px 0 4px;letter-spacing:1px}.login-card .brand-block p{color:var(--muted);font-size:13px;margin:0}.login-card input{width:100%;padding:12px 14px;margin-bottom:12px;border:1px solid var(--border);border-radius:8px;font-size:14px;outline:none}.login-card input:focus{border-color:var(--brand)}.login-card button{width:100%;padding:12px;font-size:14px}.error{color:var(--danger);margin-top:8px}.empty,.error{font-size:13px}.empty{text-align:center;padding:40px 20px;color:var(--muted)}.inbox-list{background:#fff;border-radius:12px;box-shadow:var(--shadow);overflow:hidden}.inbox-item{display:flex;gap:14px;padding:14px 16px;border-bottom:1px solid var(--border);text-decoration:none;color:var(--text);transition:background .1s}.inbox-item:hover{background:#f8fafc;text-decoration:none}.inbox-item:last-child{border-bottom:none}.inbox-avatar{width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,var(--brand),var(--brand-dark));color:#fff;display:grid;place-items:center;font-weight:600;flex-shrink:0}.inbox-content{flex:1 1;min-width:0}.inbox-row{display:flex;justify-content:space-between;align-items:center;gap:8px}.inbox-name{font-weight:600;font-size:14px}.inbox-time{font-size:11px;color:var(--muted);flex-shrink:0}.inbox-preview{font-size:13px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1 1}.window-dot{color:#16a34a;font-size:14px;flex-shrink:0}